Posted by a ceTe Software moderator
Hello,
You are getting this error most likely because of not having the required software installed on the machine where in the conversions are running.
The DynamicPDF Converter has additional software requirements in order to convert certain supported file types to PDF. For example if you are converting MS Office documents to PDF then you will need to have the MS Office 2010 x86 edition of software and DynamicPDF Converter products installed on the machine where in the conversions are running. Please refer to the documentation on operating system requirements and limitations
here.
If you continue seeing the similar behaviour even after having all the prerequisites installed on the machine then send over the following details to
support@cete.com so we can look into it further.
1.Code sample to recreate the error.
2.Input file type(HTML , doc, etc) with which you are getting this error.
3.Exact build number of the DynamicPDF Converter product. You can get this information in DLL references properties (Version and Description fields) in Visual Studio.
4.Does the application works fine if you run it without using ConversionOptions?
5.Operating system details: Name, x86 or x64.
6.MS Office details which is installed on the system where in the conversions are running (if you are converting MS Office documents): Version, x86 or x64.
7.Version of IE installed locally where in the conversions are running (If you are converting HTML or URL to PDF)
8.Are you able to convert simple text and images (JPEG or PNG) to PDF?
Thanks,
ceTe Software Support Team.