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Forum Thread - Unable to connect to the service. Verify if the service is started using ceTe.DynamicPDF.Converter.

We are working in Windows 10  and using ceTe.DynamicPDF.Converter.40 dll to convert HTML file/url into pdf. We are using the same code as provided in the sample examples that has been extracted while installing the '.exe' file that we downloaded.
In the runtime we are facing an issue saying ' Unable to connect to the service. Verify if the service is started'. We have executed 'ceTe.DynamicPDF.Converter.Service.exe' and found that the Service named 'DynamicPdf Converter' has been added in the Services list of the local machine. But while starting the service its saying 'The DynamicPdf Converter on local computer started and then stopped. Some services stop automatically if they are not in use by other services or programs'.
At runtime its asking for the service to run but the service is getting stopped automatically.
Please suggest some solution to this problem.
Thanks in advance!
Sourav
In addition to this please let us know that whether the service needs to run in the backend as Windows service in the server where application using the dll will be deployed or not.
Posted by a ceTe Software moderator
Hi Sourav,

The DynamicPDF Converter window service has to run in the background for the product to convert files successfully. When you deploy your application to the server, along with the Converter dll you have to run the Converter installer on the server to install the windows service and other components all of which are required for the product to work successfully. Please refer to the documentation on Converter deployment.

Regarding the issue you are facing, the Converter service is configured to run all the time. Unless there is some issue with your machine the Converter service should not get shutdown automatically. From Add Remove Programs uninstall the Converter, restart the machine and run the Converter installer with administrator privileges. This should reinstall the service and other components again. After reinstallation try converting your files and see if that resolves the issue.

If the above suggestion doesn’t resolve the issue, please contact our support team at support@cete.com and refer to this forum post for further assistance.

Thanks,
ceTe Software Support Team.

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