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DynamicPDF ReportWriter- Frequently Asked Questions

Do I need to reinstall my serial number after upgrading?
If your server uses hyperthreading, you may need to reinstall your serial number after upgrading to version 1.5.3. Please contact support if you have any problems.

Do I need to purchase a maintenance plan to receive upgrades or updates?
No, a maintenance plan is not required for major version upgrades but it is the most cost effective way to stay current with major version releases. Upgrades without an active maintenance plan will receive a credit based on the released and purchased version (credits are available for up to 2 versions back).

Are there recurring costs when using your product?
No, once you purchase a license you can use that version of the software as long as you like. You can choose to purchase a support plan if you want preffered e-mail and telephone support and free upgrades between major versions.

What image types are supported?
DynamicPDF™ Generator and ReportWriter support JPEG and PNG images (PNG images with an alpha channel are not supported).

Why do I see the PDF code in the browser instead of the PDF document?
This can be caused by using the refresh button after correcting an error. IE does not update the MIME type when using the refresh button. It is best to always link to the page from another to ensure that the MIME type is set correctly. This can also be caused by outputting HTML before the DrawToASP method is called or by adding custom HTTP headers to the output stream.

What is the difference between the evaluation and full versions?
The only difference between the evaluation and full versions is the watermark that is printed on each page. Other than the watermark, the evaluation version is fully functional.

I plan to use one of your products from a Web server. Do I need to purchase client licenses?
No. When using our products from a web server only server processor licenses are required.

Our server has multiple processors. Do I need to purchase a license for each processor?
Yes. Each processor on a server must be licensed. We offer discounts on multi processor server licenses. Please contact our sales department for details.

What is the difference between the Workstation and Server licenses?
Workstation licenses will not install on a computer with a server operation system.

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