Support

ceTe software prides itself in providing first class support to all customers. All support issues are handled in a prompt and courteous manner by our highly experienced technical staff.

We provide standard support for all of our products. This includes:

  • E-Mail support: support@cete.com (<24 hour response time*)
  • Minor Version Updates (Bug Fixes)
  • Access to our Online FAQs and Tech Artilces
  • Access to our Online Forums

Priority Support can also be purchased with our products. This information is provided at the time of puchase and includes:

  • Telephone Support
  • Priority E-Mail Support (<2 hour response time*)
  • Priority Access to Beta Software

(*During business hours 8:30 am to 5:00 pm Monday thru Friday Eastern Time US.)

Forums

Our User Support Forums are an easy way to discuss and share ideas as well as receive answers to any of your support needs. These forums are monitored by our trained support staff to assure accurate and prompt assistance.

The user support forums are one more option ceTe Software offers in our mission of providing excellent customer support.

Online Resources

Online Documentation

  • .NET Help Library (December 2017) - Includes documentation for the following .NET products:
    • DynamicPDF Core Suite for .NET v9.0
    • DynamicPDF Generator for .NET v9.0
    • DynamicPDF Merger for .NET v9.0
    • DynamicPDF ReportWriter for .NET v9.0
    • DynamicPDF Designer
    • DynamicPDF Rasterizer for .NET v2.0
    • DynamicPDF PrintManager for .NET v3.0
    • DynamicPDF Converter for .NET v1.0.1
    • DynamicBarcode Creator for .NET v2.0.1
    • DynamicPDF Viewer v2.0 for .NET

  • Designer Help Library (December 2017) - Includes documentation for DynamicPDF Designer. Designer is used with DynamicPDF ReportWriter for .NET and COM/ActiveX.

  • COM/ActiveX Help Library (June 2017) - Includes documentation for the following COM products:
    • DynamicPDF Core Suite for COM/ActiveX v8.0
    • DynamicPDF Generator for COM/ActiveX v8.0
    • DynamicPDF Merger for COM/ActiveX v8.0
    • DynamicPDF ReportWriter for COM/ActiveX v8.0
    • DynamicPDF Viewer for COM/ActiveX v2.0

  • Java Help Library & API Reference (February 2017) - Includes documentation for the following Java products:
    • DynamicPDF Generator for Java v8.0
    • DynamicPDF Merger for Java v8.0
Customer Quote
Title Line

Just wanted to let you know that everything went smoothly and your product is great. It was easy to implement and we had no problems getting it going. I think I already sent you guys an email about this but your programmers did a great job because the object model is written very well (especially compared to the other pdf component we almost went with).

Trevor Pinkney, Azentra Inc.