Posted by a ceTe Software moderator
Hello,
Can you please try using the latest DynamicPDF Converter for .NET product on your end and see if it works for you? You can download latest DynamicPDF Converter for .NET product exes by logging into
CustomerArea using your product serial number. Uninstall the older Converter product and install the latest using the downloaded product exe. Remove reference for the older DLL file and reference the latest in the application.
If you are evaluating the product then you can download latest product exes from our website
here.
If you continue getting the error then please send over the following details to
support@cete.com so that we can look into it further.
1.Code sample or project using which we can recreate the error.
2.Sample Word documents using which you are getting error.
3.Exact build number of the DynamicPDF Converter DLL file. You can get this information in DLL references properties (Version and Description fields) in Visual Studio.
4.Operating system details: Name, x86 or x64.
5.MS Office Software details: Version, x86 or x64.
Thanks,
ceTe Software Support Team.