Posted by a ceTe Software moderator
Hello,
Converter does not support 64-bit MS Office 2016. So, please make sure that you have MS Office 2016 32-bit edition installed.
If the issue continues even when using 32-bit Office, then please send over the following details to
support@dynamicpdf.com so we can look into it further.
1. Couple of documents that you are trying to convert.
2. Code sample which uses static data to recreate the behavior.
3. Are u seeing this behavior with some specific files or with all MS Office documents?
4. Are you able to convert simple text(.txt) and image file (JPEG, PNG) files to PDF? If you have not tried, please try converting simple text file and image file and let us know the results.
5. OS details where in the conversions are running: Name, x86 or x64.
6. Screenshot showing the version of MS Office software installed on the machine.
7. Exact version and build number of the DynamicPDF Converter product DLL file referenced in the application. You can get this information in DLL references properties (Version and Description fields) in Visual Studio.
Thanks,
ceTe Software Support Team.