Posted by a ceTe Software moderator
Hello,
The windows update issue discussed in this forum thread is for DynamicPDF Generator for COM/ActiveX (v4.x) .
You are using a different product (DynamicPDF Rasterizer) and we have not seen this kind of issues (Windows updates breaking the dll) with Rasterizer before. Please email our support team
support@cete.com with the following information so we can look into this issue further.
1. Version and build number of the Rasterizer dll. (This info can be found in the details tab of the dll file properties).
2. Code used to convert the PDF to PNG.
3. You mentioned that the conversion to PNG started failing. Please provide the details as to what exactly happened during the failure. If the dll returned an error message, please provide the complete exception message details that include stack trace.
4. A screenshot of the Windows OS information (edition, service pack etc) of the server.
Thanks,
ceTe Software Support Team.