Posted by a ceTe Software moderator
Hi Sourav,
The DynamicPDF Converter window service has to run in the background for the product to convert files successfully. When you deploy your application to the server, along with the Converter dll you have to run the Converter installer on the server to install the windows service and other components all of which are required for the product to work successfully. Please refer to the documentation on
Converter deployment.
Regarding the issue you are facing, the Converter service is configured to run all the time. Unless there is some issue with your machine the Converter service should not get shutdown automatically. From Add Remove Programs uninstall the Converter, restart the machine and run the Converter installer with administrator privileges. This should reinstall the service and other components again. After reinstallation try converting your files and see if that resolves the issue.
If the above suggestion doesn’t resolve the issue, please contact our support team at
support@cete.com and refer to this forum post for further assistance.
Thanks,
ceTe Software Support Team.