Posted by a ceTe Software moderator
Hello,
Please email the following details to
support@cete.com so we can look into it further.
1. What file types you are trying to convert?
2. Are you able to convert a simple text file to PDF?
3. Code sample that uses static data to recreate the behaviour.
4. Sample input/source file used for conversion.
5. OS Details: Name, version, x86 or x64.
6. Enable logging by following the below steps and send over the event log file:
a. Open the ceTe.DynamicPDF.Converter.Service.exe.config file located at C:\Program Files\ceTe Software\DynamicPDF Converter v1.0.1 for .NET\Service\ in notepad.
b. Edit the enableLogging property and set to "true" and save the file.
< ceTe.dynamicPdf.conversion tempFilesPath="%WINDIR%\TEMP" conversionsPerProcess="1" printHtmlBackgroundColorAndImage="true" enableLogging="true" / >
c. Restart the DynamicPDF Converter Service.
d. Run your application for conversion. Wait a few minutes for the conversion to take place. Let us know if it successfully generated the PDF or if the process is running endlessly.
e. Converter log files will be created in system event viewer and send them back to us. Below are the steps to retrieve the event logs.
1. Open Administrator Tools > Event Viewer on the server.
2. Select Windows Logs > Application
3. Select all the events that indicate “DynamicPDF Converter” in the source column.
4. Go to Action menu and select “Save Selected Events” to save the selected logs into a .evtx file.
Thanks,
ceTe Software Support Team.