Posted by a ceTe Software moderator
Hello Mark,
The numbers [4:0:s1] on the watermarked PDF indicate that the license key you are using is not valid for the machine or server you are generating the PDF on.
The server license keys are unique to the machine it is created for and will not work on other machines. Please double check the computer name you have entered in the customer area:
CustomerArea when you created the license key. Please make sure that you have used the correct computer name. For example, if "SRV22.company.com” is the full computer name then you should be using “SRV22” to generate the key.
If this is web application that you are trying to license you can use the following method to verify the computer name: Download the ASPX page by logging into
CustomerArea using your version 4 product serial number. Place the GetComputerName.aspx in the root folder (IIS) of your web application and access it via the browser to see the computer name. If this name does not match the computer names you have used to create the keys, then you would need to recreate them with the correct name displayed by the ASPX page.
If the above suggestions do not resolve the issue, then please send over the following information to
support@cete.com so we can look into it further.
1. PDF watermark number if they have changed after you tried the above suggestions.
2. Config file appsetting entries or application code that includes the license key that you are using to license the application
3. Exact version and build number of the DynamicPDF DLL file. You can get this information in DLL references properties (Version and Descriptions fields) in Visual Studio.
Thanks,
ceTe Software Support Team