Cropping on some printers

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 May 15 2014 2:55 PM
Hello,

I have developed a windows service that uses DynamicPDF PrintManger to monitor a directory and when I new file is found send it to a printer.  This has been working great for months.  We added a new directory to monitor and a new printer to send documents to.  The Printer is the exact same model as the existing printer.  They are both network printers and have identical configurations.  They have both been added as printers on the machine running the service. They have similar, but different names. The only difference between the sending of the documents in the path where the files are and the name of the printer:

PrintJob printJob = new PrintJob(PrinterName, PathToFile);

Everything else is the same.  The issue I am having is that the new printer does not print the document correctly.  The file is a 4"x4" label, but it seems to get cropped and prints about the size of a business card.  The document opens and looks fine with Acrobat reader.  When I put the same file in the original directory to get picked up and sent to the original printer it prints perfectly. 

The same code is used to generate the PDFs and to send them to the printers.

Any help with getting this working would be great.  Thanks.
 May 15 2014 4:57 PM
Posted by a ceTe Software moderator
Hello,

Based on the information you have provided this appears to be an issue with the printer. Can you please try printing to the problem printer from Adobe Reader and see how it prints? Please do let us know the result.

Thanks,
ceTe Software Support Team.

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